The West Waterford Community Broadband scheme was originally set up to provide the families in West Waterford with home internet. Many of you know the team behind the scheme personally and appreciate all the hard work that goes into providing this service to the community. In recent years, the number of internet-connected devices has increased and the daily streaming of services like Netflix, Amazon Prime and Disney+ to name a few has dramatically increased. This has led to an increased demand for higher speeds, advanced customer services and technical support capabilities.
What is happening?
To meet and exceed these growing needs of the community; ClearWave, a local based wireless internet company and West Waterford Community Broadband have come to an arrangement that ClearWave will carry out a managed takeover of the community broadband network. This will involve merging the community broadband network into ClearWave’s existing high speed wireless and fibre network.
Why is this happening?
West Waterford Community Broadband is a small fish in a big pond, our technology is outdated and the income does not allow to upgrade the network and maintain the speeds that our customers need, Moving existing customers to the Clearwave will provide the WWCBB community with higher speeds and a better standard of service and support for all, with the added bonus of supporting business and jobs in our community.
When will this happen?
The transition will take place during May 2023, we expect service to be unaffected.
How will this affect existing customers?
This will be seamless and will not change your current internet service or your monthly payment plan. In addition, all WWCBB clients will be offered the opportunity to upgrade their home or business broadband connection to one of the ClearWave wireless or fibre packages if they wish to do so. You will now have access to new and improved levels of customer services and technical support. ClearWave will be committed to upgrading the WWCBB network to the latest standards, offering increased high speed internet connectivity in the area.
What will you need to do?
Sit back and enjoy all the improvements in speeds and service. We are currently working on transitioning the payments system.
A little bit about ClearWave:
ClearWave is a locally owned and run networking and internet company based in Dungarvan since 2011. We currently have over 300 satisfied customers based in West Waterford. We are continually investing in the development of our high speed wireless and fibre networks to cater for the ever growing requirement for high speed internet in the home and business.
We are the current IT provider for 15 local schools including Kinsalebeg, Clashmore, Grange, Ardmore and Aglish. Our office is located in Dungarvan Business Park and all 6 of our staff live in the communities of Grange, Ballycurrane and Aglish.
We are genuinely excited to take on and upgrade the Community broadband network and look forward to meeting and getting to know every one of the customers in the coming weeks. If you would like to ask any questions or get to know a bit more about us, please call Déaglán Moloney on 086 0599583 or send an email to firstname.lastname@example.org